Privacy Policy for Glassworks Glass Co

1. Introduction

Glassworks Glass Co ("Glassworks," "we," "us," or "our") operates GlassworksIL.com and provides auto glass repair, replacement, ADAS calibration, and related services throughout Central Illinois.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request a quote, schedule service, or interact with us in any way.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

A. Information You Provide Directly

We may collect the following information when you fill out a form, request service, or contact us:

• Name
• Phone number
• Email address
• Vehicle year/make/model
• VIN (if provided)
• Insurance information (optional or when needed to process your claim)
• Service address or location
• Photos of damage (if uploaded)
• Notes or messages submitted through contact or quote forms

B. Automatically Collected Information

When you visit GlassworksIL.com, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring website or ad
• Cookies and tracking technologies used for analytics and advertising

Common tools used may include:

• Google Analytics
• Google Ads Conversion Tracking
• Meta/Instagram Pixel
• Call or text tracking (e.g., tracking numbers)

3. How We Use Your Information

We use the information collected to:

• Provide quotes and schedule appointments
• Communicate about your service request
• Submit or process insurance claims on your behalf (only with your authorization)
• Improve our website and customer experience
• Send confirmations, reminders, or updates
• Provide customer support
• Run advertising and retargeting campaigns
• Analyze website traffic and marketing effectiveness

We do not sell your personal information.

4. Sharing Your Information

We may share your information only with:

A. Service Providers

Trusted third parties who help us operate our business, including:

• Dispatching/scheduling software
• Insurance claim processors (with your authorization)
• Call/text/email systems
• Payment processors
• Website hosting or analytics providers

These partners are required to protect your information.

B. Insurance Companies

If you request us to assist with an insurance claim, we may share necessary information with your insurer.

C. Legal Requirements

We may disclose information if required to:

• Comply with the law
• Respond to a legal request
• Protect the rights, property, or safety of Glassworks or our customers

5. Cookies and Tracking Technologies

GlassworksIL.com uses cookies, pixels, and similar tracking technologies to:

• Track website performance
• Deliver relevant ads
• Improve user experience

You may disable cookies in your browser settings; however, some site features may not function properly.

6. Data Security

We take reasonable measures to protect your information, including:

• Secure servers
• Encrypted connections (HTTPS)
• Limited internal access
• Regular security monitoring

However, no method of online transmission is 100% secure.

7. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Maintain records for legal and business purposes
• Improve our operations

You may request deletion of your information at any time (subject to legal requirements).

8. Your Choices & Rights

You have the right to:

• Request a copy of the personal information we have about you
• Update or correct your information
• Request deletion of your information
• Opt out of marketing communications
• Disable cookies in your browser

To exercise these rights, contact us at:

📧 info@glassworksil.com

📞 217-717-1199

9. Third-Party Links

Our website may link to third-party pages (insurance companies, partners, payment providers, etc.). We are not responsible for their privacy practices.

10. Children's Privacy

Glassworks does not knowingly collect information from anyone under the age of 13.

11. Changes to This Policy

We may update this Privacy Policy as our business or legal obligations evolve. Changes will be posted on this page with an updated date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your information, contact: