Terms of Service for Glassworks Glass Co.

1. Agreement to Terms

By accessing GlassworksIL.com, requesting a quote, scheduling service, or using any service provided by Glassworks Glass Co. ("Glassworks," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please discontinue use of our website and services.

2. Services Provided

Glassworks Glass Co. provides the following services:

• Auto glass repair and replacement
• ADAS calibration
• Mobile on-site service
• Insurance claim assistance
• Commercial and fleet glass services
• Quote and scheduling services

All services depend on technician availability, part availability, weather conditions (for mobile service), and insurance approval when applicable.

3. Quotes & Pricing

A. Estimates

Any price quoted online, through forms, via text, or over the phone is an estimate based on the information provided by the customer. Final pricing may change due to factors including but not limited to:

• Incorrect or incomplete vehicle information
• Corrosion, molding damage, or hidden structural issues
• ADAS calibration requirements
• Specialty parts or premium glass options
• Insurance coverage adjustments

B. Insurance Pricing

If you choose to file an insurance claim, pricing is determined by insurance company agreements and industry-standard pricing systems, not by Glassworks Glass Co.

C. Payment

Payment is due at the time of service unless arranged otherwise. We accept cash, credit/debit cards, and insurance payments.

4. Scheduling & Appointments

A. Appointment Confirmations

Your appointment time may be adjusted by our technicians depending on:

• Weather
• Routing efficiency
• Part availability
• Safety concerns

We will communicate any changes as early as possible.

B. Mobile Service Requirements

For mobile jobs, you must provide a safe, legal, and accessible work area. Technicians reserve the right to decline service if the environment is unsafe.

5. ADAS Calibration Disclaimer

Many modern vehicles require ADAS calibration after windshield replacement. By scheduling service with Glassworks Glass Co., you acknowledge and understand that:

• Calibration may be required by OEM standards
• Additional charges may apply
• Failure to complete calibration can result in malfunctioning safety systems
• Glassworks Glass Co. follows industry best practices and manufacturer guidelines

If calibration is declined, Glassworks Glass Co. is not responsible for system malfunction or safety issues resulting from non-calibrated sensors.

6. Warranty Policy

A. Workmanship Warranty

We provide a lifetime warranty on workmanship for as long as you own the vehicle. This includes:

• Air leaks
• Water leaks
• Loose moldings

B. Glass Warranty

Manufactured glass defects are covered by the manufacturer's warranty. Cracks or chips caused by road debris after installation are not covered.

C. ADAS Warranty

Any calibration performed is warrantied for accuracy at the time of service. New impacts, damaged parts, or subsequent windshield replacements may require re-calibration at additional cost.

7. Customer Responsibilities

By using our services, you agree to:

• Provide accurate vehicle and contact information
• Ensure a safe work environment for mobile service
• Pay for services as agreed
• Notify us promptly of any installation issues

8. Insurance Claims

If you authorize Glassworks Glass Co. to assist with your insurance claim:

• You affirm that the information you provide is correct
• You authorize us to communicate with your insurer
• You authorize payment to be made directly to Glassworks Glass Co.

Insurance fraud is illegal, and we reserve the right to decline any claim if misrepresentation is suspected.

9. Website Use

You agree not to misuse GlassworksIL.com, including but not limited to:

• Attempting to hack, disrupt, or damage the website
• Submitting false information
• Scraping data or attempting to duplicate site functionality

We reserve the right to deny access to anyone violating these terms.

10. Limitation of Liability

To the fullest extent permitted by law, Glassworks Glass Co. is not liable for:

• Indirect, incidental, or consequential damages
• Loss of use, loss of income, or downtime due to repairs
• Issues resulting from pre-existing vehicle damage or corrosion
• Problems caused by declining recommended services such as calibration

Our total liability will not exceed the amount paid for the specific service performed.

11. Changes to Terms

Glassworks Glass Co. may update or modify these Terms of Service at any time. Changes will be effective upon posting to this page with an updated date.

12. Contact Information

For questions about these Terms of Service, contact: